Terms and Conditions
This Agreement was last modified on 18 February 2016.
Terms and Conditions – Majendo.com Uganda
Welcome to Majendo.com Uganda. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or purchasing products.
1. Introduction
Majendo.com Uganda is an online shopping platform that provides home appliances, electronics, household products, and related services to customers across Uganda.
These Terms and Conditions govern your use of our website, products, and services.
2. Acceptance of Terms
By using our website or placing an order, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- You agree to follow these Terms and Conditions.
- You agree to provide accurate and complete information when placing orders.
3. Products and Pricing
- All products displayed on Majendo.com Uganda are subject to availability.
- Prices may change without prior notice.
- We make every effort to ensure product descriptions, images, and pricing are accurate, but errors may occasionally occur.
- Product colours and appearance may slightly differ from actual products due to screen settings or photography.
4. Orders and Payments
Order Confirmation
After placing an order, you may receive confirmation through phone call, WhatsApp, SMS, or email.
Payment Methods
We accept:
- Mobile Money
- Airtel Money
- MTN MoMo
- Bank Transfers
- Cash on Delivery (selected locations)
Orders may only be processed after payment confirmation where applicable.
5. Delivery Policy
- We offer delivery services across Uganda.
- Delivery timelines vary depending on location and product availability.
- Delivery charges may apply depending on destination and product size.
- Customers are required to provide accurate delivery information.
Majendo.com Uganda shall not be responsible for delays caused by incorrect customer information or unavoidable circumstances.
6. Returns and Exchanges
We aim to ensure customer satisfaction.
Eligible Returns
Products may qualify for return or exchange if:
- The product is damaged upon delivery
- Wrong item was delivered
- Product has manufacturer defects
Return Conditions
- Products must be returned in original condition and packaging.
- Returns should be reported within the specified return period.
- Certain items may not qualify for return due to hygiene or usage reasons.
7. Warranty
Selected products include manufacturer warranties.
Warranty does not cover:
- Physical damage
- Misuse or negligence
- Unauthorized repairs
- Damage caused by improper installation or power fluctuations
Customers may be required to present proof of purchase for warranty claims.
8. User Responsibilities
Users agree not to:
- Use the website for unlawful activities
- Provide false information
- Attempt unauthorized access to our systems
- Copy or misuse website content without permission
9. Intellectual Property
All content on Majendo.com Uganda including logos, graphics, images, text, and designs are the property of Majendo.com Uganda unless otherwise stated.
Unauthorized reproduction or distribution is prohibited.
10. Limitation of Liability
Majendo.com Uganda shall not be held liable for:
- Indirect or incidental damages
- Delays beyond our control
- Losses resulting from misuse of products
- Temporary website downtime
11. Privacy Policy
Customer information provided to Majendo.com Uganda is handled with confidentiality and used only for order processing, communication, and service improvement.
We do not sell customer information to third parties.
12. Changes to Terms
Majendo.com Uganda reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Continued use of the website after changes indicates acceptance of the updated terms.
13. Contact Information
For questions or support, contact us:
Call / WhatsApp: +256 772 352675 / +256 728 068574
Email: Info@majendo.com
Email: katondawabuyinzabenon@gmail.com
Website: www.majendo.com
